Our Team

Joe Reese, QPFC, AIFA®President

Joe is President of Downeast Pension Services, and started with DPS on August 1, 2019. Prior to DPS, Joe worked for Pentegra Retirement Services as a Regional Sales Director responsible for the Mid-Atlantic region. He has held various management and sales positions during his 20+ years of experience in the retirement plan industry. Joe received his BA from St. Lawrence University and holds the Qualified Plan Financial Consultant designation through the Society of Pension Professionals and Actuaries (ASPPA) and Accredited Investment Fiduciary Analyst designation through the Center for Fiduciary Studies

Phone Extension: 12137
Email: [email protected]





Denise Randall, RPA, Vice President

Denise is Director of Operations, she has been with DPS since October 1, 1998. Prior to that she worked at Key Trust Company for eight years. She is a graduate of the University of Southern Maine with a Bachelor's Degree in Business Administration, and she has earned the Retirement Plans Associate designation through the Certified Employee Benefits Program. Denise is a member of the Maine Employee Benefits Council.

Phone Extension: 12104
Email: [email protected]






Lyn Batura

Lyn is a Senior Plan Consultant, and has been with DPS since 1996. Prior to DPS she had several years of accounting experience with a Portland CPA firm. She has taken classes at the University of Southern Maine, and is currently pursuing the Retirement Plans Associate designation through the Certified Employee Benefits Program Lyn is a member of the Maine Employee Benefits Council.

Phone Extension: 12112
Email: [email protected]







Debbie Bosse

Debbie is an Associate Plan Consultant, and joined DPS in 2013. She has 11 years of previous administrative, finance, payroll and human resources experience. She has taken classes at the University of Southern Maine.

Phone Extension: 12125
Email: [email protected]








Adrienne Broadwater

Adrienne is a Staff Accountant, she joined DPS in January of 2018. Adrienne has a strong professional background in customer service. Prior to working at DPS she was working in the restaurant industry. She received a Bachelor Degree in Business Administration from the University of Maine.

Phone Extension: 12131
Email: [email protected]







Mark L. Charest, RPA

Mark is a Manager, and has been with DPS since 2002. Prior to DPS he worked in trust operations at H.M. Payson. He received his MBA at the University of Southern Maine, and earned the Retirement Plans Associate designation through the Certified Employee Benefits Program. Mark is a member of the Maine Employee Benefits Council.

Phone Extension: 12113
Email: [email protected]







Jennifer D. Christiansen, CEBS

Jennifer is a Plan Consultant, and has been with DPS since 2006. Prior to DPS she worked for Key Services Corporation and Investors Bank & Trust Company, and had over 7 years of experience in plan administration and investing. She received her Bachelor of Science Degree in Business Administration at the University of Maine, and has earned the Certified Employee Benefits Specialist and Retirement Plans Associate designations through the Certified Employee Benefits Program. Jennifer is a member of the Maine Employee Benefits Council.

Phone Extension: 12119
Email: [email protected]





Michelle A. DiPietrantonio, QKA

Michelle is a Senior Plan Consultant, and has been with DPS since 2015. Prior to DPS she worked for another third party administration firm and has over 25 years of experience in the retirement plan administration field. She received her Associate of Science Degree in Business Administration from the University of Southern Maine, her Bachelor of Science Degree in Accounting from Husson College, and earned the Qualified 401(k) Administrator designation from the American Society of Pension Professionals and Actuaries (ASPPA). Michelle is a member of ASPPA and the Maine Employee Benefits Council.

Phone Extension: 12127
Email: [email protected]





Crystal Emerson

Crystal is a Plan administrator, and joined DPS in 2014. Prior to DPS she had 9 years of experience in finance at TD Bank.

Phone Extension: 12126
Email: [email protected]









Dulcey Greco

Dulcey is a Plan Consultant, and joined DPS in 2015. She has over 20 years of experience in retirement plan administration Prior to DPS she worked for TPS Group, TD Bank, Benefit Strategies, Key Services Corporation and Walker Associates She received her Bachelor of Science Degree in Accountancy at Bentley College Dulcey is a member of the Maine Employee Benefits Council.

Phone Extension: 12129
Email: [email protected]







Melissa Guilbeault

Melissa is a Plan Consultant, and has been with DPS since 1997 She received her Associates Degree in Business Administration from Andover College, and is currently pursuing the Retirement Plans Associate designation through the Certified Employee Benefits Program Melissa is a member of the Maine Employee Benefits Council.

Phone Extension: 12115
Email: [email protected]








Rachel A. Kiel

Rachel is our Senior Accountant, and joined DPS in 2012 She has 24 years of previous administrative, finance, payroll and human resources experience.

Phone Extension: 12123
Email: [email protected]









Amanda Kyajohnian

Amanda is our Administrative Assistant, joining the team in October of 2019. Amanda comes to us with strong background in customer service. Prior to working at DPS, she has experience with administrative and operational duties throughout her career and she is fluent American Sign Language. She graduated from University of Southern Maine in 2007 with a Bachelor’s Degree in Social Work with a minor in Deaf Studies.

Phone Extension: 12138
Email: [email protected]







Karen Labbe

Karen is a Plan Consultant, and has been with DPS since 2008 Prior to DPS she worked for Healey & Associates, and has 25 years of experience in the pension administration and accounting fields She received her Associates Degree in Accounting from Champlain College, and has taken the ASPPA Pension Administrators Course Karen is a member of the Maine Employee Benefits Council.

Phone Extension: 12120
Email: [email protected]







Laura Larrivee, RPA

Laura is a Manager, and has been with DPS since 2002 Prior to DPS she worked for the Maine State Retirement System She received her Bachelor of Science Degree in Business Administration at the University of Maine, and earned the Retirement Plans Associate designation through the Certified Employee Benefits Program Laura is a member of the Maine Employee Benefits Council.

Phone Extension: 12110
Email: [email protected]







Leander MacVane, APA

Leander is a Manager and has been with DPS since 2009. Leander has 20 years of experience in the retirement plan administration field Prior to DPS she worked for Walker Associates, Key Trust Company, Trust Company of Maine, and most recently, Berry Dunn McNeil & Parker She has earned her Accredited Pension Administrator designation through National Institute of Pension Administrators (NIPA). Leander is a member of NIPA and the Maine Employee Benefit Council.

Phone Extension: 12111
Email: [email protected]






Emily Paione

Emily is our Administrative Assistant, and joined DPS in February of 2019. She has 4 years of experience as an Administrative Assistant and provided customer service and assisted with inventory control for a seafood processing plant in South Portland. She is a graduate of Lewiston High School and took courses at Central Maine Community College.

Phone Extension: 12135
Email:[email protected]







Elise Proulx

Elise is a Plan Administrator, and joined DPS in February of 2019. Prior to joining DPS she was employed at Hi-Cap Benefits, and earned her Pension Administrators Course Certificate from the American Society of Pension Actuaries. She also has extensive accounting experience in the banking and financial services industries, working for Putnam Investments and State Street Bank. She earned her Bachelor of Science Degree from the University of Maine at Orono.

Phone Extension: 12134
Email:[email protected]






Elaine M. Rivard, RPA

Elaine is a Plan Consultant, and has been with DPS since 2006. Prior to DPS she had 37 years of experience in business administration, bookkeeping and payroll management. She earned the Retirement Plans Associate designation through the Certified Employee Benefits Program, and has taken classes at the University of Maine. Elaine is a member of the Maine Employee Benefits Council.

Phone Extension: 12117
Email: [email protected]







Shelly Smith, RPA

Shelly is a Senior Plan Consultant, and has been with DPS since 2002. She came to DPS from a corporate recruiting position and has many years of professional customer service experience. She earned the Retirement Plans Associate designation through the Certified Employee Benefits Program and is a member of the Maine Employee Benefits Council.

Phone Extension: 12116
Email: [email protected]







Savannah Spaulding

Savannah is a Plan Administrator, and joined DPS in 2015. She has a strong background in customer service, and has completed courses in business math and business management.

Phone Extension: 12130
Email: [email protected]









Susan Thurlow

Susan is a Plan Consultant, and joined DPS in 2015 She is a graduate of Husson University with a Bachelor’s Degree in Accounting and a Master’s Degree in Business She has 20+ years of experience in the accounting industry and specifically 9 years in retirement plan administration She is currently pursuing her Accredited Pension Administrator designation from NIPA She is a Notary Public for the State of Maine Susan is a member of the Maine Employee Benefits Council.

Phone Extension: 12128
Email: [email protected]






Nancy E. Twitchell, QKA

Nancy is a Senior Plan Consultant, and has been with DPS since 2006 Nancy has 18 years of experience in the retirement plan administration field Prior to DPS she was the supervisor of the retirement division at another third party administration firm She earned the Qualified 401(k) Administrator designation from the American Society of Pension Professionals and Actuaries (ASPPA) Nancy is a member of ASPPA and the Maine Employee Benefits Council.

Phone Extension: 12114
Email: [email protected]







Stacy J. Viola, APA

Stacy is a Senior Plan Consultant, and has been with DPS since 2009 She has 23 years of experience in retirement plan administration, and prior to DPS she worked for Casco Bay Administrators, Benefit Options and Benefit Strategies She received her Bachelor of Science Degree in Management at Thomas College, and earned the Accredited Pension Administrator designation from NIPA Stacy is a member of the Maine Employee Benefits Council.

Phone Extension: 12124
Email: [email protected]






James Wolfrum, Jr., ERPA

Jim is a Senior Plan Consultant, and joined DPS in 2012 from Penobscot Pension Services He has worked on the administration of defined contribution and defined benefit plans for 30 years He maintains a designation of Enrolled Retirement Plan Agent (ERPA) from the IRS, has received degrees in history and chemistry from Rutgers University, and studied post-graduate Actuarial Mathematics at the Stevens Institute of Technology.

Phone Extension: 12132
Email: [email protected]







Jeannie L. Wood

Jeannie is a Plan Consultant, and joined DPS in 2012 from Penobscot Pension Services She has over 12 years of experience in the retirement plan administration field Prior to DPS she worked in the human resources field in the resort industry and the non-profit sector She has taken classes at the University of Maine and has taken the ASPPA Pension Administrators course.

Phone Extension: 12133
Email: [email protected]







© 2018 Downeast Pension Services. Inc 41 Campus Drive, Suite 302 New Gloucester, ME 04260 Ph (207) 688-4219 Fax (207) 688-4095 [email protected]

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